Introduction to Problem Solving

On-line is the most cost-effective and fastest way to train your staff in practical problem-solving techniques"

This CQI (Chartered Quality Institute) and IRCA certified FD102: Introduction to Problem Solving eLearning course is centred around the concept of using a single A3-size sheet of paper to capture knowledge from each problem-solving activity. This type of problem-solving methodology has been used by many highly successful organisations and can be applied in a range of circumstances. For example, the car manufacturer and multinational corporation, Toyota, use this methodology to train their employees and embed a way of thinking. It is a structured problem-solving approach that has a direct impact on their continuous improvement efforts and success.

The CQI is the only body which offers Chartered Quality Professional status, which is highly valued by employers.

This course will provide you with an understanding of the fundamental tools, techniques and structured methodologies for problem-solving and the capability to participate as a member of a problem-solving team, applying all of the key tools to support the development of robust and sustainable solutions.